Welcome to survto.ai! We are committed to providing you with valuable services and information about AI tools. We want you to be satisfied with your purchase and have created a clear and fair refund policy.

1. 14-Day Money-Back Guarantee

For your first-time subscription purchase (either monthly or annual), we offer a 14-day, no-questions-asked money-back guarantee.

If you are not satisfied with our service for any reason within the first 14 days of your subscription (including the day of purchase), you are entitled to a full refund. Please contact us as described below, and we will process your request promptly. This guarantee applies only to new users or first-time subscription purchases.

2. Subscription Renewals

To ensure uninterrupted service, our monthly and annual subscriptions renew automatically.

  • Renewal payments are non-refundable. All renewals are considered an affirmation of your satisfaction with our service.
  • We will send you an email reminder before your renewal date. If you do not wish to renew, you must cancel your subscription before the renewal date.

3. How to Request a Refund

To request a refund that falls within our 14-day money-back guarantee, please follow these steps:

  1. Send an email to [email protected].
  2. Please use the subject line: “Refund Request“.
  3. In the body of the email, please include the email address you used to register or your order number so we can locate your purchase record quickly.

We will review and respond to your email within 1-3 business days. Once your refund is approved, the funds will typically be returned to your original payment method within 5-10 business days.

4. Cancellation Policy

You have the right to cancel your subscription at any time.

  • You can cancel your subscription at any time from within your account settings.
  • After cancellation, you will not be charged for any future billing cycles.
  • Your access to the service and all paid features will continue until the end of your current, prepaid billing period. For example, if you cancel a monthly subscription on September 10th and the billing period ends on September 30th, you can continue to use the service until September 30th.
  • We do not offer prorated refunds for the unused portion of a subscription period.

5. Exceptions

Any one-time service fees or special custom services are not subject to this refund policy if they were explicitly marked as “non-refundable” at the time of purchase.

6. Policy Changes

Survto.ai reserves the right to modify this refund policy at any time. We will notify you of any significant changes via email or a notice on our website.

7. Contact Us

If you have any questions about this refund policy, please do not hesitate to contact us at [email protected].