Tool Information
The InteliConvo® Speech Analytics platform is a state-of-the-art AI-powered tool that allows businesses to process and analyze 100% of recorded customer conversations. This analysis provides businesses with deeper insights into customer buying patterns, buying intents, sentiments, willingness to pay, and feedback about their products and brand image. These valuable insights can be utilized to automate business workflows, improve team performance, accelerate sales, enhance debt collections, boost customer experience, and ensure compliance.The platform offers multilingual support, capable of processing and analyzing audio calls in Hindi, English, and 46 other international languages with high transcription accuracy. It also provides flexible deployment options, allowing businesses to deploy the platform on-premise or on the cloud with ease. The platform is cloud agnostic, meaning it can be deployed on various cloud platforms.By leveraging the InteliConvo® Speech Analytics platform, businesses gain a comprehensive understanding of their customers, leading to better decision-making and improved operational efficiency. The tool's advanced capabilities in speech analytics and automation empower businesses to optimize their workflows and drive better results across various areas such as sales, collections, customer experience, and compliance. Ultimately, the InteliConvo® Speech Analytics platform enables businesses to unlock and leverage the potential insights hidden within customer conversations to drive growth and success.
F.A.Q (19)
Inteliconvo is a state-of-the-art AI-powered Speech Analytics and Automation platform designed to process and analyze 100% of recorded customer conversations. This tool provides deeper insights into customer behaviors, buying patterns, intents, sentiments and feedback.
Inteliconvo can significantly enhance various operational aspects of your business. It provides valuable insights into customer buying patterns and sentiments, which can be used to automate workflows, improve team performance, accelerate sales, enhance customer experience, and ensure compliance. Additionally, Inteliconvo's advanced AI-driven speech analytics empower businesses to optimize their workflows and drive better results across various areas such as sales, collections, customer experience, and compliance.
Inteliconvo analyses customer conversations through its advanced AI technology. The platform processes and analyzes recorded audio calls, interpreting customer intent and sentiment, and deriving valuable insights about buying patterns, willingness to pay, and feedback about your products and brand image.
Inteliconvo provides comprehensive and deep insights into customer behaviors. These insights include buying patterns, buying intents, sentiments, willingness to pay and feedback about your product and brand image. These insights can be leveraged for strategic decision-making and operational improvement.
Inteliconvo improves team performance by automating certain business workflows. By implementing the insights derived from the analysis of customer conversations, the platform can help streamline processes, reduce operational bottlenecks, and enhance overall team efficiency and productivity.
Inteliconvo accelerates sales by utilizing the insights derived from customer conversation analysis. Customer buying intents, willingness to pay, and sentiments detected from these conversations can help your sales team identify hot leads and increase conversion rates.
Inteliconvo enhances customer experience by understanding and mapping customer sentiments, buying patterns, and feedback. The insights derived can be utilized to make strategic changes in customer engagement and support services, thereby boosting overall customer experience and satisfaction.
Inteliconvo ensures business compliance by monitoring the use of unlawful words, negative sentiments, and high tones used by your team or customer during the recorded calls. It provides valuable oversight ensuring that all customer interactions adhere to set compliance standards.
Inteliconvo supports multiple languages for audio call processing, including Hindi, English, and 46 other international languages. The platform ensures high transcription accuracy in all supported languages.
Inteliconvo offers flexible deployment options to suit your business needs. You can deploy the platform on-premise or on cloud, according to the structure and requirements of your business.
Yes, Inteliconvo platform is cloud agnostic, meaning it can be deployed on various cloud platforms.
The Hot Lead Identifier feature of Inteliconvo is developed using state-of-the-art AI models that can identify hot leads based on Customer buying intent and voice attributes. This feature assists in focusing sales efforts on potential customers, thereby increasing conversion rates.
Inteliconvo uses advanced AI models to accurately identify potential debt defaulters. It does so by analyzing voice tone, sentiment, and other key attributes in the recorded customer calls. This feature can greatly aid in the effective collection of debts.
Inteliconvo's Speech Analytics platform provides insights about customer sentiments, product & service feedback which your business can leverage to improve brand image and fine-tune your offerings, thereby making them more appealing to your customer base.
Inteliconvo monitors compliance by providing insights about the use of unlawful words, negative sentiments and high tones by your team or the customer. This feature enables businesses to ensure adherence to legal and compliance standards during customer interactions.
Inteliconvo is considered as the best speech analytics platform because of its versatile AI-powered capabilities that can effectively turn around business performance. It offers a range of features like detecting hot leads, predicting debt defaulters, improving brand image, and monitoring compliance. Plus, it supports multiple languages and offers flexible deployment options.
Inteliconvo claims to have significantly improved the operational efficiency of businesses. However, specific percentages or figures regarding the improvement in operational efficiency are not provided on their website.
You can get access to the Inteliconvo platform by scheduling a demo or asking for a free pilot on their website.
Yes, Inteliconvo offers a free pilot of their platform. You can request for it on their website.
Pros and Cons
Pros
- Analyzes 100% recorded conversations
- Extracts customer buying patterns
- Identifies buying intents
- Sentiments analysis
- Determines willingness to pay
- Captures customer feedback
- Workflow automation
- Improves team performance
- Accelerates sales
- Enhances debt collections
- Boosts customer experience
- Ensures compliance
- Multilingual support (48 languages)
- High transcription accuracy
- Flexible deployment options
- Cloud agnostic
- On-premise deployment option
- Hot lead identifier
- Debt default predictor
- Insights for brand improvement
- Compliance monitor
Cons
- Transcription accuracy not specified
- Unlawful words feature unclear
- Unknown hot lead criteria
- Debt defaulter prediction vague
- Pricing not specified
- No specific technical support
- No API mentioned
- No specific data privacy
- Dependent on recorded calls
- Platform's resource usage unclear
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