Tool Information
Iokoo is an Artificial Intelligence (AI) tool designed to provide immediate solutions for a wide array of IT needs such as troubleshooting breakdowns, offering advice, enhancing mobility, and productivity among other things. The service is available on a 24/7 basis and is accessible via both mobile and desktop platforms, supporting multiple languages. Iokoo not only assists with solving IT problems but also generates self-resolution solutions for IT incidents. The tool is especially useful for small businesses aiming to address IT issues promptly without delays. Iokoo uses a hybrid approach, combining AI and human expertise to provide the most relevant solutions. The AI engages in a conversational interaction with the users, asking probing questions to understand the problem better. If needed, users can opt to be connected to a human IT technician who can take over and resolve the issues. There is an option to subscribe monthly or annually for the service. In addition to the AI support, Iokoo provides tickets for purchasing human technician interventions. The platform promises a quick response from its customer service within 15 minutes upon buying an incident ticket during working hours. Overall, Iokoo provides an innovative, pragmatic solution for IT support.
F.A.Q (20)
Iokoo is an Artificial Intelligence tool designed to provide immediate solutions for a broad range of IT needs. It is intended to assist with troubleshooting breakdowns, offering advice, enhancing mobility and productivity, and more. Offering a 24/7 service, it is accessible via both mobile and desktop platforms and supports multiple languages.
Iokoo assists with IT problems by using a deep learning algorithm to provide an instant diagnosis and resolution for a wide array of issues. The AI asks probing questions to understand the issue better, guiding the user through the troubleshooting process until a solution is found. If necessary, users can switch to a human IT technician.
Iokoo generates self-resolution solutions by using artificial intelligence to analyze the problem thoroughly. It engages in a conversation with the user, asking questions to ascertain the nature of the IT incident, and then generates potential solutions customized to the specific problem.
Iokoo is particularly useful for small businesses as it offers a prompt, efficient IT solution without the delays often associated with traditional tech support. Its features align with the needs of businesses operating on a smaller scale who need quick, accessible IT solutions on demand, without the need for a longstanding and possibly over-priced service contract.
In Iokoo's hybrid approach, AI is the first line of defense, identifying problems and suggesting solutions. If the AI cannot adequately resolve the issue, users have the option to switch to a human IT technician, who can draw on their expertise to provide targeted assistance. The combination of AI and human support maximizes troubleshooting efficiency and ensures a personalized, appropriate response for each unique situation.
The conversational AI interaction in Iokoo takes the form of a chat dialogue where the AI asks pointed questions to understand the problem better. This way, the AI can diagnose the situation accurately and provide the most relevant and efficient solutions.
Iokoo users can connect to a human IT technician by opting for this service within the platform. If the AI support does not sufficiently resolve the issue, users can purchase an 'incident ticket' to have a human expert take over and resolve their IT problem.
Subscription options for the Iokoo service include a monthly subscription at €10/month or an annual subscription at €100/year, excluding tax. There is a 30-day free trial period for users to test the service before committing to either subscription.
In Iokoo's ticket system, if users need the assistance of a human technician, they can purchase an 'incident ticket.' The ticket cost varies depending on whether or not the user is a subscriber to the service. The service promises a quick response within 15 minutes during working hours.
Iokoo's customer service response is prompt, with a promised response within 15 minutes upon purchasing an incident ticket during working hours.
Yes, Iokoo offers multi-language support, making its services accessible to a wide array of users around the globe.
Yes, Iokoo can be utilized on both mobile and desktop platforms, providing flexible accessibility on a 24/7 basis regardless of the device.
Iokoo enhances mobility and productivity by promptly addressing IT incidents that could potentially hinder work productivity. By offering instant solutions on both mobile and desktop platforms, it allows users to quickly resolve issues wherever they are, ensuring their work continues seamlessly.
Iokoo provides IT support on a 24/7 basis through its robust AI system that is programmed to assist with a variety of IT needs at any time of the day. This ensures users can access support whenever they encounter issues, minimizing downtime.
Iokoo provides solutions for a vast spectrum of IT needs such as troubleshooting breakdowns, offering advice, enhancing mobility, productivity, and also generating self-resolution solutions for IT incidents.
Yes, Iokoo offers a 30-day free trial to test the service before subscribing, with no credit card needed for the trial period.
Human IT technician support, when invoked by the purchase of an 'incident ticket', is available from 8:30 AM to 6:00 PM, Monday to Friday.
The cost of an individual ticket for human technician intervention varies depending on the user's subscription status. For non-subscribers, a ticket costs €99, while subscribers get a discounted rate at €49 per ticket.
Yes, individual tickets for human technician intervention can be purchased without a subscription to Iokoo at €99 per ticket.
Having a subscription to Iokoo significantly reduces the cost of individual tickets for human technician intervention. While non-subscribers pay €99 per ticket, subscribers only pay €49 per ticket, almost a 50% discount.
Pros and Cons
Pros
- Immediate IT solutions
- 24/7 availability
- Mobile and desktop accessible
- Supports multiple languages
- Generates self-resolution solutions
- Ideal for small businesses
- Probing questions for problem understanding
- Option to connect to human technician
- Subscription service available
- Discounted human technician tickets
- Quick response within 15 minutes
- Troubleshooting for breakdowns
- mobility
- productivity
- Flexible payment plans
- Free 30 day trial
- Discount on expert intervention tickets
- Automated self-resolution of incidents
- Option for technician to remotely take over device
- Offers tailored solutions based on user interaction
- Contextualized user requests
- Easy transition to human technician
- Technical support available during working hours
- Refund if issue not resolved
- ISO 9001 certified customer service
Cons
- Subscription model
- Additional cost for human intervention
- Support hours limitation
- 15 minutes response time
- Technical support not available 24/7
- Risk of language comprehension issues
- Depends on user ability to describe issue
- No weekend support
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