Tool Information
Lyro is an AI-powered chatbot tool developed by Tidio that aims to revolutionize customer service. It enables small and medium businesses to scale their support capacity without the need for additional hiring. Lyro engages with customers, providing instant answers to their questions. With an average response time of under 15 seconds, Lyro is significantly faster than human agents who typically have a response time of 2 minutes. By handling up to 70% of common customer inquiries, Lyro frees up human agents to focus on more complex issues.Lyro offers accurate responses by utilizing the data in your support content and can be updated in real-time. It minimizes the chances of providing false answers and redirects customers to human agents if needed. During peak seasons, Lyro can assist multiple customers simultaneously, ensuring that every inquiry is addressed promptly. It remembers previous interactions and generates detailed responses based on contextual understanding.Integration with helpdesk solutions, such as Gorgias, Intercom, and Zendesk, is possible through Lyro Connect, enabling seamless collaboration with existing support systems. Implementing Lyro is straightforward and doesn't require training. It can be activated with a single click and can provide personalized assistance to customers 24/7.There are free and paid Lyro plans available. Every Tidio account starts with 50 free Lyro conversations, and custom limits are offered based on needs. The Lyro plan provides unlimited Lyro support at various price points. The tool also offers better prices with custom Lyro plans, which users can inquire about to receive a personalized quote.
F.A.Q (20)
Lyro is an AI-powered chatbot tool developed by Tidio. It is designed to revolutionize customer service especially for small and medium sized businesses. It can provide instant customer service and engage users, providing quick answers to their questions. Scaling with a business's needs, Lyro doesn't require any additional manpower to operate and works to increase a customer support's team efficiency.
Lyro works by utilizing the support content provided to it to generate responses to customer inquiries. It's capable of understanding the context of interactions, remembering previous responses, and generating detailed replies based on this understanding. It redirects questions that it cannot answer to human agents. Lyro converses with customers while referring to a support content database which can be updated in real-time, ensuring the most accurate and up-to-date answers to customer queries.
Yes, Lyro is designed to handle multiple customer inquiries simultaneously. It can engage multiple customers at once, providing them with instant responses. This feature allows Lyro to handle large influxes of inquiries effectively, especially during peak seasons.
No, Lyro doesn't require training to be implemented. It can be activated with a single click. Support content is provided to it, which it uses to offer customers personalized assistance.
Lyro has an impressively fast average response time, under 15 seconds, which is significantly faster than the typical response times of human agents which is approximately 2 minutes.
Lyro can handle up to 70% of common customer inquiries. By doing so, it frees up human agents to concentrate on more complex customer issues that require human interaction.
Yes, integration with popular helpdesk solutions such as Gorgias, Intercom, and Zendesk, is possible through the feature called Lyro Connect. This allows for seamless collaboration with existing customer support systems.
In instances where Lyro doesn't have the necessary data to answer a customer query or if the question is outside its knowledge, it redirects them to your human agents. This is done to ensure that all customer queries get resolved accurately and in a timely manner.
Yes, Lyro's responses to customer inquiries are accurate. It operates based on the data in your support content, minimizing the chances of providing false answers. If there's an update in your support content, Lyro’s responses will adjust in real time to maintain accuracy.
Every Tidio account begins with 50 free Lyro conversations. Custom limits are offered based on needs. The Lyro plan provides unlimited Lyro support at various price points. For Lyro conversations exceeding the free limit, the cost varies from $39 for 50 conversations, $75 for 100, $110 for 150, and $140 for 200.
Yes, Lyro does offer personalized assistance to customers. It utilizes the provided support content to deliver tailored responses to customer inquiries, providing them with contextually relevant and accurate answers.
Lyro updates its information in real-time through using the provided support content as its database. Any changes or additions made to this content will be instantly reflected in Lyro's responses. This also allows for testing and modifying how Lyro responds to customer queries based on the updated data.
Implementing Lyro doesn't affect existing support systems. Through Lyro Connect, Lyro can be added to any existing helpdesk solution, allowing for a seamless integration without the need for any system change.
Yes, Lyro can assist customers 24/7. Being an AI-powered chatbot, it doesn't have workspace constraints and is capable of providing round-the-clock personalized assistance to customers.
Lyro Connect is a feature that allows Lyro to be integrated into existing support solutions. With Lyro Connect, businesses can start offering AI-assisted support with Lyro in less than an hour, regardless of the helpdesk solution they're using.
Every Tidio account starts with 50 free Lyro conversations. This allows businesses to trial the AI chatbot and experience how it streamlines customer support interactions.
The cost to access more Lyro conversations varies based on the number of conversations needed. It can cost from $39 for 50 conversations, $75 for 100, $110 for 150, or $140 for 200 conversations. For larger volumes, personalized quotes are available upon request.
Lyro offers multiple benefits for small and medium businesses. It can scale support capacity, handle up to 70% of common customer inquiries, and provide instant answers to customers. Lyro doesn't require any additional hiring, and with an average response time of under 15 seconds, it's much faster than human agents. It also offers the convenience of real-time updating and round-the-clock operations.
Lyro minimizes the probability of providing false answers by working exclusively with the data in your support content. That way, it only provides answers based on the allowed and provided content, minimizing the chances of false or off-base responses.
Yes, Lyro has the ability to create support content. With quick and easy implementation, you simply activate Lyro, share your current support content or have Lyro create one for you, and your Lyro powered support is ready.
Pros and Cons
Pros
- Instant customer support
- No additional hiring required
- Average response under 15 seconds
- Handles 70% common inquiries
- Accurate responses
- Real-time updates
- Multitasking during peak seasons
- Contextual understanding
- Integration with helpdesk solutions
- Easy implementation
- No training required
- 24/7 personalized assistance
- Better prices with custom plans
- Minimizes false answers
- Redirects to human agents
- Remembers previous interactions
- Free and paid plans
- Offers first 50 conversations free
- Unlimited support at various prices
- Can be activated with a single click
- Inclusive platform with Shopify
- WordPress
- Assists multiple customers simultaneously
- Generates detailed responses
- Collaborates seamlessly with existing systems
- Can scratch data from support content
- Offers free Lyro Conversations
- Providing unlimited support
- Helps in automating support
- Ability to solve complex tickets
- Provides human-like conversations
- Up to $0.7 per conversation
- Discount available for high-volume users
- High customer satisfaction
- Increases support team’s efficiency
- Scalable solution
- No ChatGPT
- Data-handling best practices
- Creates new workflows
Cons
- Limited free conversations
- Paid plan required
- May need content review
- Limited to support context
- High cost for Lyro Connect
- May need monitoring for erroneous replies
- No refresh for free chat limit
- No extensive training
- Non-transparent pricing structure
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