Tool Information
ModerateKit is an AI-based service designed to automate the moderation, reviewing, and processing of user-generated content in digital communities. This tool takes various tasks, such as post moderation and optimization, code of conduct, spam, NSFW and abuse detection off your hands. It triages, reviews, optimizes, approves, marks as spam or removes community posts, questions, and ideas. Furthermore, ModerateKit can optimize community posts to improve their titles, descriptions, tagging and categorization. This serves to enhance overall engagement within the community. A valuable feature of this tool is its ability to align moderation efforts with a company's Code of Conduct or policies, establishing an adherence to guidelines within the community. Another important feature is its ability to calculate a Community Health Score by analyzing sentiment, emotion, and toxicity in posts. This offers a general overview on the healthiness of the community. The tool is currently compatible with platforms such as Gainsight Customer Communities, Softr, and Airtable via Zapier and more integrations are under development. The content moderation service this tool provides aims to save hundreds of hours for your Community Management, Trust and Safety, and Customer Support teams, by significantly reducing manual labor.
F.A.Q (20)
ModerateKit offers an automation service for moderating, reviewing, and processing user-generated content. It handles tasks like post moderation and optimization, code of conduct alignment, spam, NSFW, and abuse detection. It can review, optimize, approve, mark as spam or remove community posts, questions, and ideas, and even optimize posts to improve their titles, descriptions, tags and categorization, to enhance community engagement.
ModerateKit leverages AI to streamline post moderation. It uses this technology to triage, review, optimize, approve, mark as spam, or remove community posts. This process is automated, allowing for efficient and effective moderation at scale.
Post optimization in ModerateKit refers to enhancing the quality of community posts by improving their titles, descriptions, tagging, and categorization, essentially making them more effective and engaging.
ModerateKit uses its features to ensure that all community interactions align with a company's Code of Conduct. It checks posts against these established guidelines and policies, marking or removing content that fails to adhere to these standards.
The Community Health Score in ModerateKit refers to a quantative measure of the general health or well-being of a community. It analyzes factors like sentiment, emotion, and toxicity in posts to create a comprehensive overview of community health.
ModerateKit calculates the Community Health Score by analyzing sentiment, emotion, and toxicity levels in community posts. It then uses these variables to create score that reflects the overall health of the community.
ModerateKit is currently compatible with platforms like Gainsight Customer Communities, Softr, and Airtable via the Zapier integration. Further platform combinations are being developed.
ModerateKit has the potential to save hundreds of hours of manual labor per month for your Community Management, Trust and Safety, and Customer Support teams by automating content moderation at scale.
Yes, ModerateKit's algorithms can detect spam, NSFW and abusive content. It checks posts against these standards and engages in moderation actions such as marking or removing offending posts.
ModerateKit optimizes community posts, improving aspects such as title, description, tagging, and categorization. The specific methods of tagging and categorization are not explicitly detailed, but the goal is to improve overall post quality and community engagement.
Triaging' in the context of community moderation refers to the process of sorting and prioritizing posts. This involves reviewing, optimizing, and deciding on the appropriate action - whether that's approving, marking as spam, or trashing the content.
Future ModerateKit integrations are planned with platforms like Facebook Groups, Zendesk, Discourse, Discord, Slack, Wordpress, Whatsapp Communities, Google Sheets, SmartSuite and Hubspot, Webflow, Bubble.io, and Sharetribe.
ModerateKit scales community management by automating the processing, review, and moderation of user-generated content at scale. It removes manual effort, thereby increasing capacity without necessitating an increase in team size.
The term 'Moderation-as-a-Service' as referred to in ModerateKit implies offering content moderation as a service that can be added to existing platforms. This service is powered by artificial intelligence and can be integrated into various platforms through APIs.
Reply moderation is mentioned as a feature currently being developed by ModerateKit. So, while it may not be currently available, it is part of the planned future features.
Users can integrate ModerateKit into their workflow via Zapier. The /process API endpoint allows posts to be sent for moderation, review, and improvement. Users must set the X-API-Key header with their ModerateKit account API key and use a Bearer token for authenticating with Gainsight.
No, ModerateKit does not store or retain any data it processes from community posts. Once a post is processed, the data is sent to Airtable or Gainsight CC where it is stored and controlled by the client.
Using ModerateKit can reduce costs associated with hiring, training, and maintaining a full-scale community management team. It substantially reduces the operating cost of self-serve community management by automating moderation and circumventing the need for extensive manual labour.
Yes, ModerateKit offers priority support, which is included both in its current Limited Access Beta plan and the projected Enterprise-tier plan.
ModerateKit can improve community engagement through its post optimization capabilities. It works on enhancing the titles, descriptions, tags, and categorization of posts to better appeal to and engage with community members.
Pros and Cons
Pros
- Automates post moderation
- Optimizes community posts
- Improves post titles
- descriptions
- Enhances post tagging
- categorization
- Aligns with company's Code of Conduct
- Detects spam
- NSFW
- abuse
- Calculates Community Health Score
- Analyzes sentiment
- emotion
- toxicity
- Compatible with Gainsight
- Softr
- Airtable
- More integrations under development
- Saves hundreds of hour for teams
- Reduces manual labor
- Manages user-generated content
- Improves community engagement
- Provides moderation-as-a-service
- Adapts to individual company policies
- Trends community health over time
- Zapier integration for workflows
- Post review feature
- Post optimization feature
- Customizable community rules
- code of conduct
- Offers reply moderation
- Plans to add more features
- Handles thousands of posts monthly
- Offers 1-1 onboarding
- Provides priority support
- Planning enterprise tiers
- Supports unlimited posts
- Working on Facebook Groups
- Zendesk
- Discourse
- Discord
- Slack
- Wordpress
- Whatsapp Communities integration
- Working on Google Sheets
- SmartSuite
- Hubspot
- Webflow
- Bubble.io
- Sharetribe integration
- Has standalone API
- Doesn't retain
- store processed data
Cons
- Limited platform compatibility
- Lacks Reply Moderation
- No standalone API
- Unclear pricing structure
- Limited features
- Dependent on Zapier
- Stored data not retained
- Future integrations uncertain
- Limited access in Beta
- Currently no enterprise tier
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