Knowledge management (9)
Perfect Wiki
Effortlessly turn your company knowledge into an AI-powered help center in Teams.
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Starting price from $79/mo
Tool Information
Perfect Wiki is an AI-powered platform designed to convert your company's database of knowledge into a continually evolving help center located within Microsoft Teams. By collating content such as SOPs, FAQs, manuals, and guides, it provides a self-service repository for information. The platform features an AI chatbot function which produces automated responses to repetitive questions, providing detailed answers derived directly from your company's specific dataset. Perfect Wiki is designed to seamlessly integrate into the workflow of your employees by operating directly within the Microsoft Teams environment, thereby reducing the time wastage often associated with context switching between different platforms. Additionally, Perfect Wiki offers automated AI-generated weekly reports designed to enhance the knowledge base by identifying data gaps and opportunities for updating information. These reports also enable the tracking of document alterations, the identification of popular content, and the exposure of unsuccessful search queries or bot responses.The tool takes appropriate security measures by storing user content in compliance with the GDPR and encryption in transit. Furthermore, it ensures redundancies with automatic data backups held for up to 60 days.
F.A.Q (20)
Perfect Wiki is an AI-powered platform that transforms a company's database of knowledge into a continuous, evolving help center within Microsoft Teams. It brings together SOPs, FAQs, manuals, and guides to offer a self-service source of information. Perfect Wiki also features an AI chatbot that gives automated answers to repetitive questions straight from a company's particular dataset.
Perfect Wiki operates directly within the Microsoft Teams environment, creating a seamless integration with employee workflows. Users can pin the Help Center in Teams personal chat or channels, and view, create, and edit content straight in the Microsoft Teams. The AI chatbot can also be pinned in the Teams chat or channels.
The AI chatbot in Perfect Wiki responds to colleagues' and customers' questions with 100% AI-generated answers drawn from your data. It provides direct links to related articles for further reading. This means it analyses questions it receives, searches the knowledge base for relevant content, and then delivers an answer based on the data it finds.
Perfect Wiki uses AI technologies to automatically collate and organize content such as SOPs, FAQs, manuals, and guides into a self-service information repository. The AI sorts and processes the information, making it accessible and easily searchable. Along with this, AI chatbot answers spontaneous questions directly from the company's specific database.
Knowledge management in Perfect Wiki revolves around effortless conversion of company knowledge into an AI-powered help center in Teams. A firm can add SOPs, FAQs, manuals, and guides to create a professionally organized self-service help center. An AI chatbot can assist by providing automated responses to queries based on this accumulated knowledge. Additionally, AI-generated weekly reports can help continually improve the knowledge base by identifying content gaps, tracking changes, and revealing popular content.
Perfect Wiki ensures user data protection with several security measures. It stores user content in compliance with GDPR, and ensures data encryption in transit. It also maintains redundancies through automatic data backups held for up to 60 days.
Data in Perfect Wiki is secured by encryption in transit with perfect forward secrecy. This implies that the data being transferred from the source to the destination is encrypted and secure, making it nearly impossible for unauthorized entities to intercept or decipher.
Perfect Wiki abides by the requirements of GDPR by ensuring that the user content is stored in compliance with this regulation. This includes informing users about data collection and obtaining their consent, only collecting necessary data, and ensuring data is encrypted in transit.
Automated AI-generated weekly reports by Perfect Wiki offer a cumulative summary of the activity within the knowledge base. They indicate total page views, the most viewed pages, and content updates including created, updated, or trashed pages. They also showcase community engagement such as new comments, and search and bot queries.
Perfect Wiki uses its AI-generated weekly reports to identify data gaps and opportunities for updating information. The reports analyze performance metrics, user queries, page views, and unsuccessful queries to identify content that may be missing, obsolete, or ripe for enhancement.
Perfect Wiki tracks document alterations and popular content using its weekly reports. It logs the number of created or updated pages and highlights the most viewed topics. This aids in understanding which content updates have been successful and which ones might need further attention.
Yes, Perfect Wiki can unveil unsuccessful search queries or bot responses. The AI-generated weekly reports enumerate queries that returned no results, helping improve the knowledge base by adding missing information or refining bot responses.
Perfect Wiki ensures data redundancies with automatic data backups. These backups are stored for a period of up to 60 days, ensuring no loss of data and maintaining continuity in operations.
Yes, Perfect Wiki is designed to work for all departments or teams within a company. It allows the creation of multiple Knowledge Bases for each department or team, providing a comprehensive platform for information access and sharing.
Perfect Wiki cuts down time wastage often associated with switching between platforms by working directly within the Microsoft Teams environment. This allows users to access or edit information without needing to move away from their workflow, enhancing efficiency.
Perfect Wiki can manage a range of content including SOPs, FAQs, manuals, and guides. This content is collated into a centralized, easy-to-navigate help center, providing users with a single source for all their informational needs.
The AI chatbot in Perfect Wiki generates answers by employing deep learning algorithms to parse the question, search for relevant content in the knowledge base, and produce an answer based on the data it uncovers. It offers complete responses based on a company's specific database, ensuring accuracy and relevancy in its answers.
Perfect Wiki seamlessly integrates into your employees' workflow within Microsoft Teams, providing instant answers without the need to switch contexts. Moreover, it enables single-sign-on with Microsoft and offers integration with Microsoft CoPilot, SharePoint, and Office 365.
Data backups in Perfect Wiki are performed automatically and stored for up to 60 days. This means that the system automatically creates a save point for data at regular intervals, ensuring data integrity and reducing the risk of data loss.
Updating information in Perfect Wiki is handled through its in-built editor within Microsoft Teams where users can create and edit content. Furthermore, users and administrators receive AI-generated weekly reports showing what information is viewed often, what queries returned no results, what pages were created or updated, thus enabling targeted and relevant updates.
Pros and Cons
Pros
- Integrated with Microsoft Teams
- Personalized responses from company data
- Reduces context switching
- Identifies data gaps
- Tracks document changes
- Identifies popular content
- Exposes unsuccessful search/bot queries
- GDPR compliant
- Encrypted user content
- Automatic data backups
- Stellar user ratings
- Multiple language support
- Generates direct links to related content
- Automatic version control
- Can lock content from editing
- Automated content import/export
- Integration with Microsoft Single Sign-On
- Option for manually editing
- Enhances collaboration with teams
- Professional looking self-service help center
- Incorporates knowledge from multiple sources
- Ability to create/edit content within Teams
- Supports multiple knowledge bases
- Pricing plans suitable for different businesses
- Can be pinned in Teams personal chat
- Endorsed by Microsoft
- Identifies and tracks active users
- Identifies content updates
- Highlights unanswered bot queries
- Automatically gives all organization members access
- Integrated with Microsoft CoPilot/SharePoint/Office 365
- Scheduled backups in the Ultimate Plan
- Offers dedicated Success Manager in Ultimate Plan
Cons
- Limited to Microsoft Teams
- Possible language understanding issues
- Dependent on dataset accuracy
- Limited chatbot requests
- Requires additional users purchase
- No offline mode
- Limited data backup duration
- Restrictive pricing plans
- No multi-platform support
- Implicit privacy concerns
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