Tool Information
Custom AI Chatbot with your own data, personality & branding. Easily connect your website pages, documents and other data resources to train a 24/7 custom AI ChatGPT for your business. No coding required. ResolveAI is an AI-powered customer service platform that helps businesses provide automated support and personalized responses in real-time. The platform is designed to understand customer issues, recognize patterns, and learn from conversations to provide accurate, tailored responses. It also provides real-time insights into customer service operations, allowing businesses to identify gaps in their knowledge base and refine and improve their customer service. The platform also supports live conversations, allowing businesses to join conversations if the AI chatbot is not able to answer a customer’s query. The platform also offers multi-language support, allowing businesses to write their documentation in any language and have the AI chatbot reply to visitors in the language they requested.
F.A.Q (20)
ResolveAI is an AI-powered customer service platform that enables businesses to automate support and deliver personalized responses in real time. It can recognize customer issues, recognize patterns, and adapt over time by learning from interactions. The platform supports real-time insights into customer service performance, allowing businesses to refine their knowledge base and improve customer service responses. It offers live conversation support, multi-language capabilities, and offers multiple pricing plans.
ResolveAI uses AI by deploying chatbots for automating customer support. AI chatbots leverage Natural Language Processing (NLP) and Machine Learning algorithms to understand, recognize, and respond to customer inquiries in real time. They can also learn from past interactions to enhance future responses, and detect patterns in customer inquiries, allowing them to deliver personalized, tailored responses.
ResolveAI's chatbot learns from customer conversations by recognizing patterns, customer problems and inquiries. It uses Machine Learning algorithms to learn from the outcomes of these interactions, continually improving its ability to respond accurately to inquiries. This refinement process helps the chatbot to deliver increasingly accurate, tailored responses over time as it learns from its conversations.
ResolveAI provides real-time insights into customer service operations, helping businesses adapt their strategies for optimal effectiveness. These insights offer valuable data on the performance of the chatbot, identifying areas where the AI may not be able to provide satisfactory answers, and flagging these topics so that the knowledge base can be updated or employees can provide input.
Yes, the ResolveAI chatbot can handle live conversations. If it is unable to answer a query, it allows for businesses to join the conversation and interact directly with the customers. This ensures the provision of support where the bot might not be able to help.
ResolveAI offers multi-language support, allowing chatbots to communicate with customers in their requested language. Documentation can be written in any language, and the chatbot will respond to visitors in the same one.
Yes, there is a limit to the active chats ResolveAI can handle each month, depending on your chosen plan. The Starter plan handles up to 1000 active chats a month, while the Pro plan manages up to 3000 active chats a month.
The Starter plan of ResolveAI costs $24 per month, providing 1 chatbot and supports up to 1000 active chats per month with unlimited documentation. The Pro plan, costing $44 per month, offers the features of the Starter plan but includes 4 chatbots and handles up to 3000 active chats a month. The Pro plan also includes an upcoming feature for team support.
Yes, ResolveAI offers a 14-day free trial for both its Starter and Pro pricing plans.
To integrate the ResolveAI chatbot with a website, you need to add a provided script to the website. The script should be inserted with your specific CHATBOT_ID. The chatbot is then ready to use and handle the customer conversations.
Refining and improving documentation in the context of ResolveAI refers to the process of continually updating and enhancing the knowledge base that powers the chatbot. As the chatbot interacts with customers, gaps in its knowledge are identified. These gaps can then be filled by adding more information to the existing documentation, thus improving the chatbot's ability to respond accurately.
When a visitor requests human assistance on ResolveAI, you receive a notification inviting you to join the live chat. This way, if the chatbot is unable to resolve the conversation, human staff can take over.
Yes, there is an option for you to join the conversation in case the ResolveAI chatbot cannot answer a query. Once such a situation arises, you receive a notification and can interject to help resolve the customer query.
Yes, a team integration feature is listed as a future enhancement in the Pro plan of the ResolveAI platform. This feature would likely facilitate collaborative customer support and decision-making.
Yes, if you're not satisfied with ResolveAI, you can request a refund within 30 days of your purchase. Simply email to [email protected] expressing your decision and you will get a full refund.
1 vs 4 chatbots' in the context of ResolveAI pricing plans refers to the number of chatbots you can create under each plan. The Starter plan allows you to create 1 chatbot, while the Pro plan allows for 4 chatbots, giving businesses greater flexibility to provide targeted support on different areas of their website.
Yes, different chatbots within ResolveAI can be designed to use different documents, which allows for greater flexibility in providing targeted and specific information to customers. This means chatbots can have unique knowledge and specializations depending on the type of documents they access.
Yes, ResolveAI allows you to use different chatbots for different areas of your business. For instance, you can use one chatbot on the landing page to answer general questions, while another chatbot can provide support inside your app to address queries related to its features and usage.
In the context of ResolveAI, 'active chats' refer to chats that have messages in them. Chats without messages are considered inactive and do not count against the chat quotas stipulated in your chosen plan.
ResolveAI offers a robust customer support system via the use of AI chatbots. It provides 24/7 automatic customer support, offering personalized responses in real-time. If the chatbot cannot handle a query, businesses have the option to join the conversation live. It also offers multi-language support. These measures aim to enhance the customer experience and satisfaction.
Pros and Cons
Pros
- Automated customer support
- Personalized customer responses
- Real-time customer insights
- Supports live conversations
- Multi-language support
- Two pricing plans
- Starter plan features
- Pro plan features
- Tailored responses
- Helps recognize patterns
- Learns from conversations
- Identifies knowledge gaps
- Refines customer service
- Join conversations feature
- Documentation in any language
- Chatbot replies in requested languages
- Supports different number of chats
- Offers different chatbots numbers
- Unlimited documentation
- Easy integration
- Identifies customer issues
- Creates knowledge base
- Chatbot refinement
- Request human support feature
- Designed for different information types
- Answer general questions
- Answer app-related questions
- Helps reduce service turnaround time
- Increases customer satisfaction
- Notifications for human help
- Free trial for plans
- Full refund option
Cons
- Limited active chat limits
- Only 4 chatbots for Pro plan
- No fixed team feature
- Limited languages on Beta
- Limited chatbots knowledge separation
- Tool is not open-source
- Documentation refinement required
- Needs initial manual information filling
- No tier between Starter and Pro
- Script integration required
Reviews
You must be logged in to submit a review.
No reviews yet. Be the first to review!
Similar Tools
