Overview
HubbleIQ is an advanced performance monitoring and IT support platform. It is designed to help organizations, especially those with remote or hybrid employees and students, to ensure a seamless digital experience. The platform uses sophisticated analytics and generative AI to proactively monitor, diagnose, and resolve technology issues, often before the user is even aware of a problem. The core value of HubbleIQ is its shift from reactive to proactive IT support, empowering end-users to solve many of their own issues independently.
Product Features
- The platform offers proactive monitoring of an end-user's entire digital experience, including their LAN, WAN, and cloud application connectivity.
- A key feature is its generative AI-powered support, which can provide personalized diagnostics and user-friendly guidance to resolve issues.
- It includes a comprehensive speed test that measures not just download/upload speeds but also critical quality metrics like jitter, latency, and packet loss.
- The service is designed to be a self-service technology support platform, reducing the burden on IT helpdesks.
- It provides dashboards and actionable insights for IT teams to identify widespread issues, such as a local internet outage affecting multiple users.
Use Cases
- A company with a large remote workforce can use the platform to proactively monitor the connection quality of their employees and reduce IT support tickets.
- A school district can use it to ensure all their students have reliable internet access for remote learning.
- An IT team can use the AI assistant, "FixITMate," to automatically guide a user through troubleshooting their slow WiFi connection.
- A user can run an advanced speed test to get a complete picture of their internet quality, not just its speed.
User Benefits
- It improves productivity by ensuring a stable and reliable digital experience for all users.
- The platform significantly reduces the number of low-level IT support tickets by empowering users to solve their own problems.
- It provides IT teams with the visibility they need to proactively manage the technology of a distributed workforce.
- It helps to bridge the digital divide by identifying and helping to resolve connectivity issues for underserved communities.
- By providing clear, data-driven diagnostics, it makes troubleshooting technical issues faster and more efficient.
FAQ
- How does HubbleIQ monitor a user's connection? It is often implemented via a simple browser extension (like for Chrome) or a lightweight agent that a user installs on their device. This allows the platform to collect real-time performance data.
- Is this just a speed test? No, it's much more than that. While it includes an advanced speed test, its main function is continuous, proactive monitoring and AI-powered self-service support to diagnose and fix a wide range of connectivity and performance issues.
- How does the generative AI support work? The AI, sometimes called FixITMate, can use the real-time data from the monitoring agent to understand a user's specific problem. It can then provide personalized, step-by-step instructions in a conversational way to help the user resolve the issue themselves.
- Is it designed for individuals or for organizations? While an individual can use their free tools like the speed test extension, the full platform is designed as an enterprise solution for organizations like businesses and school districts to manage their entire user base.
- Is the platform secure and does it respect user privacy? For a tool that monitors user devices, security and privacy are critical. The platform is designed to collect only the necessary performance data and not to infringe on user privacy. It is built on secure cloud infrastructure like AWS.