Overview
Onfido is an identity verification and authentication platform that helps businesses securely onboard and support their customers remotely. Its core technology uses artificial intelligence to verify that a user's government-issued ID is genuine and that the person presenting it is its legitimate owner. The platform is designed for companies in regulated industries like finance, gaming, and mobility who need to meet Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements. The primary value of Onfido is its ability to build trust and safety online by automating identity verification at scale.
Product Features
- It features AI-powered document verification that can analyze thousands of types of identity documents from around the world to detect signs of fraud.
- The platform uses biometric verification, comparing a user's selfie or video to the photo on their ID with facial recognition technology.
- It includes liveness detection to ensure the user is physically present during the verification process, preventing spoofing attempts with photos or masks.
- Onfido Studio is a powerful, no-code workflow builder that allows businesses to design, automate, and customize their entire identity verification process.
- The service is delivered via a comprehensive suite of SDKs and APIs for easy integration into web and mobile applications.
Use Cases
- A digital bank can securely verify a new customer's identity in minutes, allowing them to open an account from anywhere in the world.
- A car-sharing service can automatically verify a user's driver's license before allowing them to book their first vehicle.
- An online marketplace can verify the identities of its sellers to increase trust and safety for all users on the platform.
- A fintech company can use the platform to meet strict regulatory compliance requirements for customer onboarding.
User Benefits
- The service helps businesses to significantly reduce identity fraud and associated financial losses.
- It automates the customer onboarding process, providing a fast and smooth user experience that increases conversion rates.
- It enables businesses to scale globally by supporting a vast range of international identity documents.
- The platform helps companies meet complex and evolving regulatory obligations like KYC and AML.
- By building a foundation of trust, it allows businesses to create safer online environments for their customers.
FAQ
- How does Onfido protect sensitive user data? As a specialist in identity, security is paramount. Onfido employs enterprise-grade security practices, including data encryption at rest and in transit, and adheres to standards like SOC 2 to protect personal information.
- How long does the verification process take for an end-user? The process is designed to be fast and simple. For the user, capturing their ID and selfie typically takes less than a minute, and the automated verification is often completed in seconds.
- How accurate is the AI technology? The AI is trained on a massive dataset of documents and faces, allowing it to achieve very high accuracy in detecting fraudulent documents and matching biometrics, often surpassing manual checks.
- What happens if an automated verification fails? Workflows can be configured to handle exceptions. For example, a verification that is flagged by the AI can be automatically routed to a human agent for a manual review.
- Can the platform be customized? Yes, using Onfido Studio, businesses can create highly customized verification flows, set their own risk tolerance, and tailor the user experience without writing code.