Tool Information
Decode is an AI-powered qualitative research platform that allows users to convert conversations into actionable data. It can transcribe live or pre-recorded sessions and highlight key sections, facilitating seamless collaboration across teams. This tool is designed for industries across the board, catering to marketing, product, research, and design teams who want to conduct agile research and build better products. Decode helps users gain unbiased insights by analyzing voice tonality and facial cues to truly understand their customers' interests and engagement levels. It offers features such as transcript searchability, tagging, and highlighting for better data visualization and collaboration. With its comprehensive conversation analytics and emotion intelligence capabilities, Decode enables users to measure the efficacy of specific themes across multiple conversations and summarize interactions effectively. The platform also offers integration with other tools and platforms through API connectors, allowing users to curate research and customer conversations under one dashboard. In terms of security, Decode is SOC 2 – Type 2 certified, ISO 27001 certified, and GDPR compliant, ensuring enterprise-grade data protection. The advantages of using Decode include gathering proof-based consumer insights through emotion analytics, simplified end-to-end qualitative research, agility in conducting and analyzing research projects at scale, and ultimately increasing return on investment.
F.A.Q (20)
Decode by Entropik is an AI-powered qualitative research platform that enables users to convert conversations into actionable data. It caters to a broad range of industries including marketing, product, research, and design teams, who aim to conduct agile research and build better products.
Decode converts conversations into actionable data by transcribing live or pre-recorded sessions and highlighting key sections. This process facilitates seamless collaboration across teams and helps users identify key themes and insights from the conversations.
Yes, Decode provides the capability to transcribe live sessions. Additionally, it can also transcribe pre-recorded meetings, facilitating versatile use for users.
Decode is designed to benefit a wide range of users, primarily stemming from marketing, product, research, and design teams. It enables any industry to leverage its capabilities for conducting agile research and building better products.
Yes, Decode has the ability to analyze voice tonality and facial cues. This enables users to gain unbiased insights and better understand their customers' interests and levels of engagement.
For data visualization, Decode offers features such as transcript searchability, tagging, and highlighting. Users can easily identify key moments in the meetings and improve searchability with predefined notes, action items and risks.
Decode facilitates team collaboration by allowing users to tag team members in transcripts and highlights. It enables seamless collaboration across conversations, making it easier to work in sync and align on key themes from the meeting.
Decode is suitable for any industry that conducts customer-centric research. Specifically, it caters to marketing, product, research, and design teams across industries who need to conduct agile research and build better products.
Yes, Decode does offer API integration with other platforms. Users can curate research and customer conversations from various platforms under one dashboard, enhancing the ease of data visualization.
Decode holds several security certifications including SOC 2 – Type 2 certification, ISO 27001 certification, and is also GDPR compliant. These certifications assure users of enterprise-grade data protection.
Decode fosters agile research by allowing users to conduct live interviews and transcribe them in real time. It also integrates with other platforms via API connectors, creating a single unified dashboard for easier data analysis and research procedures.
Decode's data analysis is unbiased as it relies on analyzing voice tonality and facial cues, which circumvents any conscious or unconscious bias in user responses. This unbiased analysis helps users truly understand their customer's interests and engagement levels.
Yes, Decode's analytic capabilities include the measurement of efficacy of specific themes across multiple conversations. This is made possible by providing aggregate analytics at the tag level.
Decode aids in building better products by helping teams gain comprehensive conversation analytics using emotion intelligence. It also allows users to summarize their conversations by embedding references like highlights, tags, media, and comments, thus providing effective data-backed insights.
Decode's emotion intelligence capabilities provide a profound advantage as they help in quantifying the subconscious engagement of the users. This provides a deeper understanding of user behavior and responses which aids in more effective decision Making.
Decode contributes to an increased return on investment by simplifying the entire qualitative research process and increasing research productivity. It achieves this by automating the process of converting conversations into valuable insights, thus saving time and effort.
Decode's emotion analytics helps in gathering proof-based consumer insights. Analysis of voice tonality, sentiment, and facial coding help measure and quantify human emotions, thereby giving an in-depth understanding of consumer behavior and preferences.
Yes, Decode can be used to conduct live interviews. In real time, users can create surveys, share videos/images, capture real-time emotion insights, and get immediate transcripts with speaker identification.
Yes, Decode is compliant with data privacy laws including the General Data Protection Regulation (GDPR), ensuring all data processed adheres to the necessary privacy and security standards.
Decode boasts of advanced emotion recognition capabilities. It carries out single face and multi face emotion recognition, sentiment analysis, and voice tonality analysis. This helps to understand the subconscious engagement of customers at a deeper level.
Pros and Cons
Pros
- Transcribes live sessions
- Transcribes pre-recorded sessions
- Highlights key sections
- Facilitates team collaboration
- Suitable for various industries
- Can analyze voice tonality
- Analyzes facial cues
- Transcript searchability feature
- Tagging for data visualization
- Data highlighting for better visualization
- Integration with other tools
- Conversation analytics capability
- Emotion intelligence capabilities
- SOC 2 - Type 2 certified
- ISO 27001 certified
- GDPR compliant
- Offers emotion analytics
- Agile qualitative research
- Higher ROI
- API connectors for seamless integration
- Single source of truth creation
- Real-time transcripts feature
- Speaker identification
- Surveys creation
- Emotion recognition capabilities
- Facial coding
- Sentiment Analysis
- Voice Tonality analysis
- Allows nested conversations
- Single Sign On support
- Social Sign On support
- 20+ tool integrations
- Video Conferencing integration
- Contact Centre integration
- VoIP integration
- Sales Enablement integration
- CRM integration
- FTP/SFTP Flat file integration
- Automated processes for higher productivity
Cons
- Requires setup for API integration
- No offline functionality
- Limited custom report capabilities
- OCR for images missing
- No real-time sentiment updating
- Potential bias in emotion analytics
- No multi-language support mentioned
- Limited facial emotion recognition
- No on-premises deployment option
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