Tool Information
EBI.AI offers an AI assistant designed to handle a significant portion of your routine enquiries. Unlike basic AI chatbots, this tool is capable of providing support across your entire organization. The AI assistant is easy to set up and is aimed at improving customer happiness while reducing costs. The offerings are comprehensive, including AI SaaS that can go live swiftly, AI Supervision where the AI is managed for you, and AI Services that apply AI across your entire organization. The tool features options for human in the loop, natural language processing, security and compliance, along with integration capabilities. EBI.AI also offers a variety of support depending on the size and industry of the company, with options suitable for enterprises, SMEs, and startups across fields like retail, e-commerce, travel, finance, insurance, and more. The AI assistant offered by EBI has proven to increase capacity, deliver ROI rapidly, and it's scalable to accommodate growth. It operates on a pay-as-you-grow model, giving you freedom to tailor the service to your needs. The assistant also features personalization and automation capabilities that increase customer loyalty, streamline administration, and enhance efficiency.
F.A.Q (19)
EBI.AI is an AI assistant platform that offers businesses intelligent solutions to customer service and support queries.
Unlike basic AI chatbots, EBI.AI can handle 85% of routine enquiries, offering comprehensive AI SaaS, AI Supervision, and AI Services, and thus, increasing customer satisfaction while reducing costs.
EBI.AI offers features including natural language processing, text-to-speech, AI chatbot, human in the loop, secure and encrypted data storage and connection, and integration capabilities.
EBI.AI services are beneficial for various sectors including retail, e-commerce, travel, finance, insurance, property, leisure and fitness, local councils, and many others as the platform is adaptable for different customer service needs across industries.
EBI.AI prioritizes security by providing encrypted connections and secure storage of data, instilling trust and confidentiality within its operations.
The setup process of EBI.AI is designed to be quick and easy, taking only minutes to complete. The service can be live within 15 minutes of setup.
EBI.AI is equipped to handle around 85% of routine enquiries from the first day itself, augmenting customer support and maintaining efficient response times.
EBI.AI operates on a pay-as-you-grow model, allowing you to customize the service as per your needs and only pay for the resources you use.
By efficiently handling routine enquiries and delivering personalized services, EBI.AI can boost customer happiness, leading to increased customer loyalty.
EBI.AI provides managed services where they create and manage an AI assistant for businesses, effectively handling your AI operations and freeing up resources for your core business processes.
EBI.AI comes with personalization capabilities that enhance customer interaction, offering a more customized and engaging customer engagement experience.
EBI.AI can be integrated with multiple platforms, covering a wide range of apps like HubSpot, Zapier, Zendesk, and Jira, streamlining operations.
EBI.AI can significantly increase business capacity due to its ability to handle 85% of routine enquiries, allowing more focus on complex tasks and queries.
By automating the handling of routine enquiries and reducing the need for human intervention in standard queries, EBI.AI can significantly cut operational costs of business.
Under EBI.AI's pay-as-you-grow model, the first month usage is free. Afterwards, the plan and initial payment is selected based on this usage, and the upcoming payment is reviewed monthly based on your 3-month rolling average.
EBI.AI provides real-world case studies, providing insights into its impact in organizations such as Mytime Active, Barking & Dagenham, and Legal & General Insurance.
AI Supervision is a service offered by EBI.AI where the platform takes care of managing your AI for you.
EBI.AI supports all types of businesses, from startups, SMEs to large enterprises due to its scalability and comprehensive customer service solutions that adapt to different business requirements.
As evidenced from their customers, the ROI with EBI.AI can be high, with some achieving up to a 533% ROI within the initial 6 months of launch.
Pros and Cons
Pros
- Handles 85% routine enquiries
- Minutes-long setup process
- Managed service offered
- Secure
- encrypted connections
- Secure data storage
- Pay-as-you-grow model
- Scalable to business growth
- Personalization capabilities
- Automation capabilities
- Natural language processing
- Text-to-speech feature
- Human in the loop
- Suitable for various industries
- Can support entire organization
- Proven ROI increase
- Reduces operational costs
- Increases customer happiness
- Real-world case studies
- First 30 days free
- No card required for sign up
- Unlimited seats for live chat
- Real-time insights
- High customer satisfaction improvement
- Large language models utilization
- Integration capabilities with different systems
- Comparison with major competitors
- Different plans based on usage
Cons
- No specific industry expertise
- Pay-as-you-grow model unpredictable
- Potential scalability issues
- Lack of personalization options
- Mandatory managed service
- No explicit data privacy features
- Setup may not suit complex environments
- Limited customer support channels
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