Tool Information
Fluency is a process excellence platform designed to streamline business operations and communications. It specializes in automating the creation of Standard Operating Procedures (SOPs), internal guides, and various compliance-related documents, eliminating the need for manual entry. Users can record their processes within the platform, and Fluency's AI will generate the corresponding procedural documentation. The tool further provides centralized storage and organization for all processes, aiding effective oversight while ensuring the utility of critical information. This platform aims to ensure process documentation is up-to-date and easily accessible for all team members, proving useful in diverse industries. The Fluency enterprise offers enhanced process security and personalized style guides for exported documents, fitting unique business needs. Lastly, Fluency simplifies the audit process by organising processes according to certification controls and providing auditors a straightforward overview of business workflows, enhancing compliance whilst saving companies considerable time and resource.
F.A.Q (17)
Fluency is a process excellence platform that specializes in streamlining business operations and communications by automating the creation of Standard Operating Procedures (SOPs), internal guides, and compliance-related documents.
Users record their business processes within Fluency. Fluency's AI then uses this data to automatically generate the corresponding procedural documentation, thus eliminating the need for manual entry. Fluency's platform ensures all process documentation is up-to-date, easily accessible, and neatly organized in its centralized storage system.
Yes, there's a 7-day free trial for first-time users to explore Fluency's features and understand how it can aid their business operations.
While Fluency is designed for businesses, it can be beneficial across a variety of industries due to its focus on process excellence, documentation, and automation. It's versatility makes it adaptable and valuable to various sectors.
Fluency's process vault, where documentation is stored, is highly secure. It is powered by AWS, an industry leader in information security, ensuring the safety and integrity of your data.
Yes, Fluency offers a feature that allows businesses to upload their logos and configure their preferred colour scheme. All exported documentation will naturally adhere to your personalized business style guide.
Fluency simplifies the audit process by automatically organising processes according to certification controls. It provides auditors with an easy entry-point, providing a straightforward overview of your business workflows. This feature enhances compliance while saving time and resources.
Fluency's AI function automates the creation of procedural documentation. When a user records a process in Fluency, the AI captures the workflows and inputs, then automatically writes up SOPs, internal guides, and other process documentation based on this data.
To document a process, users open Fluency and start recording the process they wish to document. With Fluency running in the background, users simply perform the process. Once the process is saved, Fluency's AI will automatically generate the corresponding step-by-step documentation.
Fluency supports the export of documentation to a number of different platforms, adapting to where the documentation needs to be.
Fluency provides features that allow the extraction of process data insights. Users can use these insights to benchmark their team's performance against industry standards or internal benchmarks.
Yes, Fluency comes equipped with an AI assistant that guides users through the steps and directs them to relevant documentation for onboarding and troubleshooting.
Yes, Fluency can automatically organise processes according to certification controls, providing a clear roadmap for achieving compliance and simplifying audits.
Yes, Fluency allows easy additions of new team members. It also provides the functionality to assign role-based permissions, ensuring each team member has the appropriate access levels.
Fluency streamlines SOP creation through automation. Users record the process in Fluency, and the AI takes care of creating the SOP based on the recorded process, thus eliminating the need for manual writing.
Yes, Fluency's AI consistently updates process documentation as per the latest recorded procedures, ensuring the utility of critical information is up-to-date.
Yes, in Fluency, it is possible to assign role-based permissions, giving administrators the flexibility to grant access as per the role functions and responsibilities of a team member.
Pros and Cons
Pros
- Automates SOP creation
- Generates internal guides
- Automates compliance documentation
- Replaces manual entry
- Process recording capability
- Centralized process storage
- Aids in effective oversight
- Ensures up-to-date documentation
- Boosts document accessibility
- Useful across industries
- Enhanced process security
- Personalized style guides
- Simplifies audit process
- Organises processes by certification controls
- Provides auditors an overview
- Enhances compliance
- Resource and time-efficient
- No-Code automation
- Tag-based organisation
- Team-based organisation
- Project-based organisation
- Secure solution by AWS
- Automatic style adjustment for exports
- Streamlines SOP and ISO certifications
- Avoids unexpected audit challenges
- Saves time in process documentation
- Makes automation accessible
- Data insights extraction
- Automatic process organisation for compliance
- Interface for auditors
- Creates automations from recorded processes
- Free trial availability
- Role-based permissions assignment
- Easy team member addition
- Provides process performance benchmarking
- Supports multiple export platforms
Cons
- No explicit third-party integrations
- Dependent on recording performance
- Style personalization limited
- No explicit multilingual support
- Requires online connectivity
- No visible version tracking
- Unspecified update frequencies
- No explicit offboarding features
- No specific mobile application
- Lacks real-time collaboration features
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