Tool Information
Glassix is an AI-assisted customer communication and messaging platform. It boasts a unified inbox that aggregates all business conversations across various channels, making for a centralized location for managing customer dialogue. This includes a multitude of channels including IM apps, SMS text, email conversations, live chat, social media interactions and even specific platforms such as WhatsApp and Apple messages for business. In addition to raw communication, the platform also leverages chatbots and conversational AI to accelerate response times and improve overall customer satisfaction. The assignment of conversations to specific agents is dynamic, facilitated by a conversation routing engine, which customizes routing rules for effective management at scale. Customers are provided with a seamless experience due to continuity of conversation across different channels and departments. A history of conversations is maintained in a single panel, providing streamlined engagement across agents, chatbots, and channels. The platform supports media sharing that includes videos, images, voice notes and digitally signed documents. Additionally, the visual chatbot builder tool allows businesses to create automated workflows, which can be launched across all platforms with a single click, providing real-time monitoring and potential for agent takeover when necessary. Offered in convertible plans for businesses of varying sizes, Glassix finds application across diverse industries including e-commerce, hospitality, higher education, real estate, citizen services, automotive dealerships, telecommunications and insurance.
F.A.Q (20)
Glassix is an AI-assisted customer communication and messaging platform that centralizes business conversations from various channels into a unified inbox. It leverages chatbots, conversation AI, and a dynamic conversation routing engine to streamline customer service and improve customer satisfaction.
Glassix's AI-assisted conversation works by leveraging chatbots and conversational AI to accelerate response times and improve customer satisfaction. It uses AI-powered chatbots to respond to customer enquiries automatically and routing rules to allocate conversations to appropriate agents dynamically.
Glassix is compatible with a wide range of platforms, including instant messaging apps, SMS text, email, live chat, social media platforms, WhatsApp business, and Apple messages for business.
Yes, Glassix has the capability to manage conversations from SMS text and IM apps efficiently. All of these interactions are centralized in one location, the unified inbox.
A unified inbox in Glassix refers to a single location where all business conversations from various channels are aggregated. This centralization allows businesses to manage customer dialogues more efficiently and ensures an improved customer experience.
Glassix uses chatbots to improve customer satisfaction by accelerating response times. These chatbots can engage with customers in real-time, providing automated responses to queries and freeing up customer service agents to handle more complex inquiries.
Conversation routing in Glassix is managed by a dynamic conversation routing engine. It assigns conversations to specific agents dynamically based on customized routing rules, ensuring effective communication management at scale and triage at speed.
Yes, Glassix maintains a history of conversations. Conversation histories are displayed in a single panel across agents, chatbots, and channels, contributing to a streamlined engagement.
Glassix supports sharing of a wide variety of media. Businesses can share videos, images, voice notes, and digitally signed documents using this platform.
The visual chatbot builder in Glassix allows businesses to design and establish automated workflows. These workflows can be launched across all platforms instantly, providing real-time monitoring and the opportunity for agent takeover whenever necessary.
Yes, Glassix's plans are framed to accommodate businesses of varying sizes. Its convertible plans are designed to suit the needs of both small businesses and large enterprises.
Glassix can be beneficial to a variety of industries. It has applications across e-commerce, hospitality, higher education, real estate, citizen services, automotive dealerships, telecommunications, and insurance.
Yes, Glassix allows for real-time monitoring of chatbot conversations. This feature helps in tracking chatbot performance and customer satisfaction.
Yes, Glassix allows agents to take over chatbot conversations whenever necessary. This feature proves useful in situations where human intervention becomes important for improved customer satisfaction.
Glassix ensures continuity of conversation across different channels and departments by presenting a comprehensive history of all conversations in a single panel. Regardless of the engagement mode, the continuous strand of conversation is maintained across agents, chatbots, and channels.
Glassix is a preferable choice for customer communication and messaging due to its noteworthy features like a unified inbox, AI-assisted conversation, chatbots, conversational AI, conversation routing, seamless customer experience, and media sharing. It also offers the possibility of agent takeover, real-time monitoring, and automated workflows using the visual chatbot builder tool.
Yes, automated workflows can be created in Glassix using the visual chatbot builder tool. These workflows can be deployed across all channels instantly.
Yes, Glassix supports platforms like WhatsApp business and Apple messages for business, among others. These integrations facilitate a broader scope for customer interaction and deliver a unified experience.
Glassix offers a visual chatbot builder tool that allows businesses to customize chatbot responses. Businesses can create distinct automated workflows, including custom code and conditions driven by conversational AI.
Yes, Glassix offers a free trial. Businesses can experience the services first-hand during this period without requiring a credit card.
Pros and Cons
Pros
- Unified business conversations inbox
- Supports multiple communication channels
- Includes specific platforms (WhatsApp
- Apple)
- Dynamic conversation-to-agent assignment
- Customizable conversation routing rules
- Seamless conversation across channels
- Consolidated conversation history
- Allows media sharing (videos
- images)
- Supports voice notes & digitally signed documents
- Visual chatbot builder tool
- Automated workflows creation
- Real-time monitoring
- Agent takeover feature
- Supports wide range of industries
- Convertible plans to suit business size
- Works for solo and enterprises
- No-code chatbot flows
- Quick cross-channel chatbot deployment
- Chatbots powered by GPT-4
- Real-time agent monitoring
- API documentation available
- Knowledge base
- Omnichannel customer experience
- One-click channel hopping
- Free trial offered
- No credit card required
- Operational cost reduction
- Faster first response times
- Improved customer satisfaction
- Lower average resolution time
- Social media feed monitoring
- Increase in eCommerce activity
- Decrease in phone calls
- Increases efficiency
Cons
- Limited chatbot design tool
- No proactive engagement feature
- Dependent on third-party platforms
- No in-built CRM
- No direct system integrations
- Limited customization options
- Silos between channels
- Glassix-only media sharing
- Limited language support
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