Tool Information
Question Base is an artificial intelligence (AI) powered tool designed to automate responses to repetitive questions within Slack, a messaging platform. Its main utility is to assist customer-facing teams such as sales and support by providing instantaneous, verified responses to frequently asked queries, potentially saving time and increasing productivity. Question Base operates by learning from your chat history and creating a database of responses to commonly asked questions. The quality of the provided responses is maintained by subjecting the AI-generated draft answers to human verification processes. In addition, Question Base allows you to control the content of the answers. This tool has the potential to reduce the dependence of the team on individuals for answers, automate the documentation process, and overall, streamline communication. It ensures a quick response time and aims to help businesses avoid becoming a bottleneck, especially in startup environments.
Pros and Cons
Pros
- Instant answers in Slack
- Reduces dependency on experts
- Generates answers organically
- Surfaces existing knowledge
- Designed for hybrid work
- Minimal onboarding required
- Answers within 3 seconds
- Suggests related questions
- Free beta period
- 30 day no commitment trial
- Integration in Slack channels
- Edits possible on answers
- Sautomatically curates knowledge
- No change in user habits
- Promote a culture of learning
- Reduce work interruptions
- Usable for any questions
- Generates answers using GPT-3
- Posts questions for team experts
- Accuracy relies on channel data
- Questions handled silently & automatically
- Adapts to richer Question Base
Cons
- Currently in beta
- Future pricing uncertain
- Limited to Slack integration
- Answer accuracy depends on channel
- Dependent on frequent utilization
- Limited to 5 context questions
- No manual user intervention
- Doesn't handle unknown questions well
- No on-premise version
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