Tool Information
Rep AI is an AI-powered chatbot designed to enhance the shopping experience for customers in an eCommerce store. It was specifically built for Shopify and uses two AIs to provide shoppers with a personalised guided shopping experience. The Rescue Algorithm predicts when a shopper is about to leave the site, with an accuracy rate of 92%, and engages them in a conversation to bring them back. ChatGPT powers the conversational shopping assistant to handle all conversations, including product questions, checkout and recommendations. Rep AI understands natural language and idioms, thus making it ideal for big catalogue stores with complex queries. It can recommend complementary products for upsells and can handle multiple languages. Rep AI integrates with popular Shopify apps seamlessly, and requires no changes to the support stack. Merchants have reported increased Conversion Rates of up to 13%, Average Order Value increment of 20%, and an average sales increase of 9%. Rep AI provides customers with a tailored shopping experience, making it a game-changer for eCommerce sales. Brands such as Underoutfit have seen an exponential increase in their conversion rate. Rep AI offers a 30-day free trial and a 60-day money-back guarantee if the user does not get 10x ROI on their investment.
F.A.Q (20)
Rep AI is an AI-powered chatbot designed to enhance the shopping experience for customers in an eCommerce store. It was specifically built for Shopify and uses two AIs: the Rescue Algorithm and ChatGPT, to provide shoppers with a personalised guided shopping experience.
Key features of Rep AI include predictive analytics capabilities to engage shoppers right before they leave the site, the ability to handle complex queries and recommend complementary products for upsells, multi-language support, seamless integration with popular Shopify apps without requiring changes to the support stack, and providing customers a personalized shopping experience.
The Rescue Algorithm used by Rep AI can predict when a shopper is about to leave the website, with an accuracy rate of 92%. It uses this prediction to engage the shopper in a conversation, effectively preventing them from leaving the site.
ChatGPT is an AI model for natural language processing tasks, developed by OpenAI. Rep AI employs ChatGPT to power its conversational shopping assistant, enabling it to handle all types of conversation with customers, including enquiries about products, checkout process, and product recommendations.
Rep AI handles complex queries by understanding natural language and idioms, making it significantly useful for big catalogue stores with complex product queries. It uses ChatGPT to interpret and respond to these queries in a conversational manner.
Yes, Rep AI can handle multiple languages. This makes it efficient and versatile for eCommerce stores that cater to a diverse group of customers who speak different languages.
Rep AI enhances upselling activities by making personalized product recommendations to shoppers. It leverages its AI capabilities to suggest complementary products that can increase the Average Order Value in your Shopify store.
Rep AI integrates with favorite Shopify apps by bringing its AI capabilities to these tools. Whether it’s email, SMS, live chat, or customer support platforms, Rep AI can seamlessly integrate with any app in your eCommerce tech stack.
With Rep AI you can expect increased Conversion Rates of up to 13%, Average Order Value increment of 20%, and an average sales increase of 9%. Also, brands that have used Rep AI reported an enhanced shopping experience for their customers.
Yes, Rep AI offers a 30-day free trial. This allows potential users to try out the service and evaluate its effectiveness in increasing conversion rates and enhancing the shopping experience.
Rep AI's money-back guarantee policy offers a 60-day money-back guarantee if the user does not get 10x ROI on their investment. This means you get a full refund if Rep AI doesn't provide the promised return on investment within 60 days.
Rep AI provides a tailored shopping experience by using AI to engage customers in personalized conversations. It understands natural language and idioms, uses this expertise to assist shoppers find exactly what they’re looking for, and makes personalized product recommendation.
Yes, the Rep AI chatbot can handle the entire shopping experience right in the chat. It can answer all product-related questions, show product reviews, make the checkout process smooth and even recommend upsell items.
Rep AI's Rescue Algorithm is very effective at predicting if a shopper is going to leave the site with an accuracy rate of 92%. This is crucial in engaging the shopper in time to prevent site abandonment.
No, Rep AI does not require any changes to your existing support stack. It is designed to integrate seamlessly with any app in your support tech stack.
Yes, Rep AI can show product reviews right in the chat. This provides shoppers with valuable information that can influence their purchasing decisions.
Rep AI helped Underoutfit increase their conversion rate exponentially, by up to 315%. Rep AI was responsible for answering any product-related questions and recommending products that are best suited for the customer.
For unique app integration with Rep AI, merchants need to provide information about the app. The Rep AI team works on the request and facilitates the integration.
Yes, Rep AI can answer product-related questions and recommend the best-suited products for customers. By understanding natural language and idioms, it efficiently interacts with customers in a conversational way.
Yes, Rep AI can help increase the Average Order Value (AOV) by recommending complementary products for upsells during a customer's shop visit, leading to an increment of 20% in AOV on average.
Pros and Cons
Pros
- Specifically built for Shopify
- Rescue Algorithm prevents site exits
- ChatGPT powers conversations
- Handles complex queries
- Recommend complementary products
- Supports multiple languages
- Integrates with Shopify apps
- Requires no support stack changes
- Increased conversion rates
- Increased average order value
- Increased sales
- 30-day free trial
- 60-day money-back guarantee
- Tailored shopping experience
- Predicts shopper exit with 92% accuracy
- Multi-language support
- Handles product-related questions
- Understands idioms and slang
- Integrates with various platforms
- Works well on mobile devices
- Can handle support tickets
- Shows product reviews in chat
- Brings back exiting customers
- Customizable chat experience
- Continuously updating knowledge
- Recommended by top merchants
Cons
- Only built for Shopify
- Only supports popular Shopify apps
- Might incorrectly predict exits
- Conversational limitations with slang and idioms
- Potential integration difficulties with unique apps
- Large catalogues may slow performance
- Multi-language support may not be comprehensive
- Customer engagement relies on Rescue Algorithm accuracy
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