Tool Information
Sendbird is an AI tool that allows users to create custom AI chatbots for their webpages and applications. This tool aims to enhance user engagement, marketing, sales, and customer support via the use of conversational AI. The chatbots can be created straight from the Sendbird dashboard, without any requirement for coding. Users can also design their own chatbot interface, train the bot using their own data, and test the bot before it goes into production. One of the unique highlights of Sendbird is their multi-functional AI chatbots which can serve various roles across businesses. These include lead generation, shopping assistance, customer service, legal assistance, recruitment, as well as healthcare appointment booking. Additionally, Sendbird provides an extensive range of features for chatbot customization and automation including suggested replies, custom responses, and workflows. The tool also offers analytic resources to track bot engagement, user sentiment and other AI-related activities, which could provide critical customer data to refine services, products, and business strategies. The tool also integrates with Salesforce and supports multi-language options.
F.A.Q (20)
Sendbird's chatbots can serve various roles across businesses. These roles include lead generation, shopping assistance, customer support, legal assistance, recruitment, and healthcare appointment booking.
Sendbird allows users to create custom AI chatbots straight from its dashboard. Users can follow a straightforward onboarding flow, design their own custom chatbot widget, train the bot with their data, and test it before it goes into production.
No, coding isn't required to create a chatbot with Sendbird. The tool provides a no-code solution, enabling users to build and customize their chatbots directly from the Sendbird dashboard.
Yes, users can train their Sendbird chatbots with their own data. This feature allows for greater customization and relevance to the specific use-case of the business.
Yes, Sendbird provides a feature to test your chatbot before it goes into production. This ensures that the performance and responses of the chatbot are tailored and effective for its intended purpose.
Sendbird offers extensive options for chatbot customization. Users can build a custom chatbot widget, set its theme and style, create a chatbot profile, customize the UI & UX, enable message streaming and typing indicators, and also receive user feedback. Additional features like card view, carousel view, and forms are available too.
Sendbird features supporting chatbot automation include suggested replies, custom responses, and workflows. These features simplify the process of maintaining customer engagement and streamlining conversation flow in a programmed manner.
Sendbird offers a range of analytic resources. Such resources include tracking bot engagement, user sentiment, AI retrieval sources, message credit usage, and AI bot conversation logs. These analytics can help in understanding customer behavior and refining offerings accordingly.
Sendbird integrates with Salesforce via the Salesforce Connector. This feature elevates the live chat experience on Salesforce and improves efficiency with the help of AI chatbots.
Yes, Sendbird supports multilingual options. This feature makes Sendbird's chatbots globally usable across different geographies and audiences.
Sendbird can be used for lead generation purposes. The chatbots can gather visitor data effectively, aiding in lead generation for businesses.
Yes, Sendbird's AI chatbots can assist in shopping scenarios. They can be used on e-commerce websites to enhance sales and customer support experience.
Yes, Sendbird's chatbots can provide customer service. They are designed to offer round-the-clock global customer support, enhancing the customer experience and boosting satisfaction levels.
Sendbird's chatbots can provide efficient and knowledgeable assistance for legal research and drafting, thus speeding up the legal proceedings in businesses.
Yes, Sendbird can assist in healthcare appointment booking. The chatbot can boost patient care by providing automated scheduling of healthcare appointments.
Yes, users can design their own chatbot interface on Sendbird. The tool allows businesses to customize the chatbot's UI to fit their brand image and customer interaction requirements.
To create a custom AI chatbot on Sendbird's website, users can follow the onboarding flow: Make a chatbot in 5 steps, customize the chatbot UI fit to needs, and use first-party data to refine services, products, and strategies. You can easily train the chatbot with your data, design your custom widget, and test the AI chatbot before it goes live.
Sendbird's analytics can provide critical data from AI chatbot conversations, which can help businesses to refine their services, products, and business strategies. This includes understanding bot engagement patterns, interpreting user sentiment, monitoring AI API call activity, and more.
Yes, Sendbird is designed to improve marketing automation via its AI chatbots. The chatbots are equipped to handle tasks such as customer engagement, lead generation, answering customer queries, and assisting with shopping on e-commerce platforms.
Sendbird's AI Chatbot automation includes features like custom prompts, function calls, and LLM settings. The provided chatbot tester allows you to try these features out before deployment. Additional automation features include suggested replies, custom responses, and orchestrated workflows.
Pros and Cons
Pros
- Custom chatbot interface design
- No coding required
- Bot training with own data
- Chatbot trial before production
- Lead generation capabilities
- Shopping assistance capabilities
- Customer service capabilities
- Legal research and drafting capabilities
- Recruitment assistance abilities
- Healthcare appointment booking abilities
- Suggested reply automation
- Custom response automation
- Workflow customization
- Engagement tracking analytics
- Sentiment analysis features
- Multilingual support
- Salesforce integration
- Widget theme customization
- White labeling
- Typing indicator feature
- Feedback collection features
- Multiple bot programming languages
- Planned integration with Notion
- Planned integration with Google Drive
- Planned integration with Confluence
- Planned integration with Jira
- Automated response and workflow suggestions
- Bot sentiment retrieval
- Message credit usage monitoring
- API call activity tracking
- Chatbot UI & UX customizable
- Message streaming
- Card view for mobile
- Carousel view for mobile
- Forms automation
- Function calls in prompts
- Streamlined deployment with Sendbird Desk
- 30-day free trial
- Comprehensive onboarding steps
- Supports web URLs as knowledge sources
- Supports files as knowledge sources
Cons
- Limited integration options
- No offline functionality
- Requires extensive bot training
- Complicated user interface
- Too much customization required
- No mention of security features
- Bot testing potentially time-consuming
- No specified support for non-tech users
- Limited scope of analytical resources
- Salesforce integration not widely applicable
Reviews
You must be logged in to submit a review.
No reviews yet. Be the first to review!
Similar Tools
Assisted prompt creation with clear, friendly interface.
TBD
Free
Turn everyone into your Recruiter into the Talentpair Ecosystem.
TBD
Free
