Tool Information
SharurAI Xbot is an AI-chatbot platform designed to enhance customer service. It empowers businesses with intelligent, customized virtual assistant solutions. The platform is fueled by AI, allowing immediate support from AI-agents, quick responses through AI co-pilots, and immediate AI-driven insights for leaders. It offers advanced features like seamless bot-to-human transition, flexible control of conversations, editable knowledge base, and multi-user facility for better remote interaction. Extensive customization options allow the chatbot's behavior and appearance to align with a specific brand identity. SharurAI Xbot includes an intent finder feature that understands and indicates customer behavior. It also supports multiple languages, ensuring efficient exchanges across diverse languages. Multi-channel support enables efficient communication across different platforms like WordPress, WhatsApp, Zapier, Facebook Messenger, and Shopify. The platform seamlessly integrates real-time customer engagement, AI-powered ticketing, email management solutions, and live chat into its operational flow. In addition, it offers advanced collaborative features for group and member management for ticketing and chat platforms. This platform also gives access to a dedicated API for each chatbot, enabling developers to create custom solutions. Lastly, SharurAI Xbot includes a robust knowledge base that integrates various document formats and web content for enhanced user interactions.
F.A.Q (20)
SharurAI Xbot is designed to enhance customer service and empower businesses with intelligent, customized virtual assistant solutions.
SharurAI Xbot enhances customer service by offering immediate support from AI-agents and quick responses through AI co-pilots. It also provides AI-driven insights for leaders, seamless bot-to-human transition, and flexible control of conversations.
The main features of SharurAI Xbot include seamless bot-to-human transition, flexible control of conversations, editable knowledge base, multi-user facility, customizable chatbot behavior and appearance, intent finder, multi-language support, and multi-channel support. It also integrates real-time customer engagement, AI-powered ticketing, email management, and live chat.
SharurAI Xbot enables seamless bot-to-human transition by allowing businesses to intervene and start chatting directly with customers whenever they choose, transitioning smoothly from AI-driven interactions to personal assistance.
The editable knowledge base in SharurAI Xbot serves as a comprehensive repository for information retrieval. It seamlessly integrates various document formats and web content towards enhanced user interactions.
Yes, SharurAI Xbot allows extensive customization options for the chatbot's behavior and appearance to align with a specific brand identity.
The intent finder feature in SharurAI Xbot understands and indicates customer behavior, helping businesses understand what their customers are actually looking for and recommend products accordingly.
SharurAI Xbot supports multiple languages, enhancing efficient question and answer exchanges across diverse languages.
SharurAI Xbot provides multi-channel support for platforms like WordPress, WhatsApp, Zapier, Facebook Messenger, Shopify, web, Slack, and Waspnote.
Real-time customer engagement in SharurAI Xbot is integrated through features like Interactive Live Chat, which allow customers to witness ongoing conversations between the bot and themselves, thus ensuring transparency and building trust.
Yes, SharurAI Xbot offers AI-powered ticketing and email management solutions. It captures message context and sentiment, prioritizes based on urgency, and even automates responses to common questions.
SharurAI Xbot offers advanced collaborative features for group and member management for ticketing and chat platforms. This feature ensures that tickets and messages are directed to the right personnel swiftly.
Yes, SharurAI Xbot provides a dedicated API for each chatbot, thus enabling developers to create custom solutions.
The API provided by SharurAI Xbot is meant to empower developers to create custom solutions. This enables seamless integration of chatbots into various applications, websites, and services, and expands their functionality.
SharurAI Xbot's knowledge base enhances user interactions by integrating a variety of document formats and web content providing a comprehensive repository for information retrieval and interaction enhancement.
Yes, SharurAI Xbot allows customization of the chatbot's behavior and appearance to suit individual business needs and brand identity.
Yes, SharurAI Xbot supports interactions in multiple languages, making it crucial for seamless exchanges across diverse languages.
SharurAI Xbot handles communication across different platforms via multi-channel support that integrates platforms like WordPress, WhatsApp, Zapier, Facebook Messenger, and Shopify.
SharurAI Xbot integrates customer engagement, AI-powered ticketing, and email management solutions into its operational flow, ensuring smooth business communications, enhancing customer satisfaction, and improving operational efficiency.
SharurAI Xbot offers advanced options for group and member management in ticketing and chat platforms, allowing businesses to create structured groups based on departments, expertise, or specific project teams, with designated members having defined roles and permissions.
Pros and Cons
Pros
- Seamless bot-to-human transition
- Flexible conversation control
- Editable knowledge base
- Multi-user facility
- Advanced chatbot customization
- Real-time customer engagement
- Intent Finder feature
- Multiple language support
- Multi-channel support (WordPress
- Zapier
- Facebook Messenger
- Shopify)
- Email management solutions
- Live chat feature
- Group and member management
- Dedicated API access
- Robust integrated knowledge base
- Supports multiple document formats
- Collect and manage leads
- Customizable chatbot behavior and appearance
- MailChimp integration
- Real-time insight visuals
- Real-time analytics dashboard
- Advanced collaborative features
- Custom solution development
Cons
- No iOS app
- Lacks offline functionality
- Limited analytics features
- Pricing is high
- Updates are rare
- Slack integration not available
- WhatsApp integration not available
- Messenger integration not available
- Limited user-interface options
- Only 5 chatbots/month
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