Customer feedback analysis (24)
TrustLoop
AI reputation management & review software for businesses (B2B SaaS)
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Starting price Free + from $27/mo
Tool Information
TrustLoop is an online reputation management software that primarily focuses on maximizing positive customer feedback and managing negative reviews. The tool is targeted towards online product owners and uses proprietary technology to manage public and private reviews effectively. It facilitates the collection of positive reviews which are displayed publicly, while channeling constructive criticisms or negative feedback privately to the owners. TrustLoop incorporates AI technology to provide actionable insights from the reviews and feedback. It further offers the ability to add a customizable widget or popup to the user's website for capturing reviews more efficiently. The software enables routing of satisfied users to third-party review platforms to leave additional positive reviews. TrustLoop is also designed to be intuitive, and it's built with a fully customizable survey builder to achieve the most effective results. It offers a custom landing page where feedback and reviews can be gathered and sorted out. Automations within the tool help to speed up processes, allowing users to focus more on addressing the customer needs or product improvements rather than manual management of reviews. Furthermore, TrustLoop presents options for choosing the most appropriate point in the user journey to ask for reviews or feedback. This feature helps in capturing feedback at the right time thereby leading to more accuracy and relevance. The software operates on a subscription basis, offering different plans tailored to suit various needs and size of the user base.
F.A.Q (19)
TrustLoop's key functionality involves online reputation management. It maximizes positive customer feedback, manages negative reviews and uses proprietary technology to carry out these functions effectively. It also enables the addition of a customizable review collection widget on a user's website.
TrustLoop utilizes its proprietary technology along with Artificial Intelligence to manage reviews. This technology facilitates the effective management of both public and private reviews, channeling positive reviews to public displays and routing negative feedback privately.
TrustLoop handles negative feedback by routing it privately to the owners. This approach allows constructive criticisms to be addressed effectively without creating a negative public impression for the product or service.
Through AI technology, TrustLoop provides actionable insights from the reviews and feedback. This allows users to understand and act upon their customer's sentiments and feedback more effectively.
Yes, TrustLoop's widget can be added to a user's website. In fact, the widget can be customized as per the user's preference, further enhancing the experience and efficiency of capturing customer reviews.
TrustLoop enables positive review routing to third-party platforms by redirecting satisfied users to these platforms to leave additional positive reviews. This effectively results in a greater number of positive public testimonials for a product or service.
TrustLoop's survey builder is designed to be intuitive and flexible. It allows full customization to achieve the most effective results, making it unique in its ability to tailor-fit to the individual needs of each user.
Yes, TrustLoop offers a custom landing page where feedback and reviews can be gathered and sorted. This feature facilitates the effective organization and management of reviews.
TrustLoop offers inbuilt automations to speed up processes. These automations assist in manual review management, allowing users to focus more on addressing customer needs or making necessary product improvements.
TrustLoop identifies the most appropriate point in the user journey to ask for reviews. This approach ensures that feedback is captured at the right time for more accuracy and relevance.
TrustLoop operates on a subscription basis, offering different plans to suit various needs and the size of the user base. The plans range from the Startup package at $27/month to an Enterprise package, the details of which can be obtained on contacting TrustLoop.
TrustLoop helps capture more 5-star reviews by using proprietary technology to effectively manage public and private reviews, routing satisfied users to third-party review platforms for additional positive reviews, and providing a custom landing page for gathering and sorting out reviews and feedback.
TrustLoop channels positive reviewers to share their feedback publicly on platforms such as TrustPilot, Capterra, G2, Google and more. If a user is satisfied, TrustLoop directs them to leave a 5-star review on the third-party review platform of the user's choice.
TrustLoop's AI integration processes the feedback and reviews and surfaces actionable insights. This enables users to make better decisions based on the collective customer feedback.
Setting up TrustLoop's popup widget on a user website is a simplified process, requiring just two lines of code. Furthermore, the popup widget can be customized according to the user's requirements, without slowing the site down.
TrustLoop collects internal feedback at opportune times, specifically when customers are not completely satisfied. This early detection of potential issues allows for quicker resolution and better product-market fit.
TrustLoop offers a range of customization options. These include a fully customizable survey builder, the ability to edit any part of the survey, widget, and landing page, and even the opportunity to customize the popup widget with your own CSS.
Yes, depending on the subscription plan chosen, TrustLoop does have a limit on the number of reviews per month. For instance, the Startup plan allows up to 50 reviews per month, while the Business plan allows up to 500 reviews per month.
Yes, it is possible to remove TrustLoop's branding from the review widgets and surveys. This feature is available in the Growth, Business and Enterprise subscription plans.
Pros and Cons
Pros
- Maximizes positive customer feedback
- Effectively manages private reviews
- Public display of positive reviews
- Channels negative feedback privately
- Incorporates actionable insights
- Customizable widget and popup
- Enables routing to third-party platforms
- Intuitive design and interface
- Fully customizable survey builder
- Offers custom landing page
- Automates processes to save time
- Appropriate review timing for accuracy
- Subscription plans for various needs
- Captures 3x more 5-star reviews
- Built for online product owners
- Reviews can be sorted out
- Speeds up customer need addressing
- Automates review management
- Easily customizable landing page
- Fast setup (less than 1 minute)
- Route positive reviewers publicly
- 2-lines of code for functionality
- Automates reporting and analytics
- Bloat-free customization
- Widget does not slow site
- Easily editable survey and widget
- Review text is automatically copied
- Choice of review platform
- No extra time required
- Multiple users can share tool
- Provides human for customer chat
- Automates customer support
- 14-day free trial available
- Tailored plans for different user base sizes
- Priority support for Business tier
- Offers positive feedback before product market fit
Cons
- Subscription-based pricing
- Limited review capacity
- Customization may be complicated
- Focuses on positive only
- No advanced features for Startup
- Limited user number in plans
- Only Email support for Startup
- Requires code insertion
- Specifically for product owners
- No mobile application
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